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The Membership Specialist provides insurance and membership services support, interfaces with AAA members, meets sales goals, and ensures exceptional service in a team environment.

Trainee Travel Consultant learns to sell and service domestic and international travel products, use booking and accounting systems, issue permits/photos, maintain accurate documentation, meet sales and cross-sell goals, and protect client confidentiality while developing product knowledge and service skills.

Sell domestic and international travel packages (cruises, air, car, hotels, land itineraries); build long-term member relationships; tailor recommendations; meet monthly sales targets; cross-sell related products; complete training and participate in incentives and performance evaluations for career growth.

Trainee position to learn and sell domestic and international travel products, build client relationships, use reservation and accounting systems, meet sales and service goals, document transactions accurately, and develop product knowledge to transition into a Travel Agent role within about six months.

Lead strategy and execution for member engagement across onboarding, notifications, personalization, loyalty, lifecycle journeys, messaging, AI experiences, and in-product recommendations. Own first-year member journey, define KPIs, partner with analytics, marketing, engineering and operations, track outcomes via dashboards, and hire and coach a product team to drive activation, retention, and long-term member value.

Lead digital product strategy and roadmap across web and mobile channels. Translate strategy into prioritized user stories and acceptance criteria, manage PDLC, coordinate cross-functional teams, measure KPIs, and oversee releases, QA, vendor relationships, and stakeholder communications to drive product adoption and business goals.

Provide in-branch and phone support to AAA members regarding insurance policies, membership billing, passport photos, cashiering, and other services. Develop insurance leads, support agents with routine and advanced tasks, meet cross-selling and sales goals, complete training, and obtain required Property & Casualty license. Work scheduled branch hours including Saturdays; background check and drug screening required.

Manage and coach a total-loss claims team, ensuring regulatory compliance, quality file reviews, performance monitoring, employee development, and customer service excellence. Participate in projects and maintain industry best practices.

Design, build, and maintain automation and integrations for provisioning, access management, identity lifecycle, and service workflows. Configure and troubleshoot platform integrations, provisioning logic, and workflows. Build dashboards, monitoring, logging, and analytics. Produce solution designs, documentation, and diagrams. Collaborate with business units, IT, vendors, and stakeholders; contribute to agile backlog and delivery. On-site work required in Costa Mesa.

Manage and coach an auto subrogation claims team, monitor file quality and performance metrics, resolve customer issues, recruit and develop staff, lead meetings, ensure regulatory compliance, and drive best-practice claims handling.