Manage and grow existing B2B enterprise accounts across North America by driving product adoption, renewals, retention, and expansion. Develop customer success plans, identify upsell opportunities, mitigate churn, lead multi-brand rollouts, and turn around stalled adoption. Collaborate with sales, product, music, and marketing teams while using customer data and AI tools to improve account management efficiency.

Drive high-volume customer adoption, retention, and expansion through digital-first, one-to-many customer success programs. Manage a portfolio of mid-market customers, analyze usage and engagement data to identify churn risks, develop scalable mitigation strategies, and collaborate with Growth, CRM, Finance, Legal, and Operations teams. Support creators and media organizations in maximizing the value of a music and sound effects library.