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Serve as a senior Managed Services engineer supporting multiple clients: triage and resolve escalated tickets, manage network/datacenter/security/voice technologies, use monitoring and ticketing tools, coordinate vendors and advanced technician groups, produce service reports, perform on-call rotations and periodic onsite client work, and mentor/assist junior technicians.

Lead and manage an inside sales team to generate qualified outbound leads, coach performance, implement top-of-funnel GTM strategies, leverage CRM and prospecting tools, analyze KPIs, recruit and develop talent, and drive continuous improvement to expand revenue and customer retention.

Lead and develop an inside sales team to generate qualified outbound leads, implement top-of-funnel GTM strategies, track KPIs, recruit and train reps, and collaborate with revenue and ops leaders to drive pipeline and revenue growth.

Lead and manage an inside sales team to generate qualified outbound leads, implement top-of-funnel strategies, coach for performance, use CRM and prospecting tools, analyze KPIs, partner with revenue leadership, and drive process improvements to support revenue growth and retention.

Lead and manage an inside sales team to generate qualified outbound leads, coach performance, implement top-of-funnel strategies, and partner with GTM and revenue operations to drive pipeline and revenue growth. Oversee hiring, training, KPI tracking, process improvement, and reporting to executive leadership while leveraging sales tech and CRM tools.

Lead and manage an inside sales team to generate qualified leads via outbound channels, coach performance, implement top-of-funnel strategy, leverage CRM and prospecting tools, track KPIs, recruit and develop talent, and partner with GTM and revenue operations to drive pipeline and revenue growth.

Lead and manage an inside sales team to generate qualified outbound leads, implement top-of-funnel strategies, coach performance, recruit and develop talent, and collaborate with GTM and revenue ops to forecast, measure KPIs, and drive pipeline growth using CRM and prospecting technologies.

Lead and manage an inside sales team to generate qualified outbound leads, implement top-of-funnel strategy, coach and hire reps, track KPIs, leverage CRM and prospecting tools, collaborate with GTM leaders, and drive process improvements to grow revenue.

Serve as primary client advocate and trusted technology advisor for medium-to-enterprise clients. Create bi-annual strategic reports and 5-year roadmaps, align IT strategy with business goals, manage C-level relationships, oversee IT risk and security posture, budget planning, invoicing, scope/contract negotiations, and document technical environments while coordinating with internal teams to drive client satisfaction and retention.

The Engineer, Technical Alignment supports the Technology Alignment Department by providing proactive IT services and ensuring client technologies run smoothly, while minimizing reactive support needs.