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Provide proactive on-site and remote IT support for clients: monitor and remediate infrastructure, perform maintenance and backups, assist onboarding/offboarding, document systems and procedures, escalate issues, participate in on-call rotations, and support other departments to reduce reactive support.

Sell IT solutions by prospecting and developing new B2B accounts across an assigned territory. Generate leads via cold calling, email, networking and HubSpot, build and maintain a sales pipeline, create tailored proposals with pre-sales support, attend sales events, meet new-account targets, and support onboarding and internal training.

Drive new B2B account acquisition across an assigned territory by prospecting, cold calling, networking, and leveraging HubSpot. Build and maintain sales pipeline, develop tailored proposals with pre-sales support, meet new-account targets, attend sales events, and support onboarding and internal trainings.

Develop new business across an assigned territory by prospecting, qualifying, and closing B2B clients. Manage pipeline in HubSpot, create tailored proposals with presales support, meet new-account targets, attend sales events, and support onboarding while maintaining strong client relationships.

Drive new account acquisition across an assigned territory by prospecting, networking, cold calling, and leveraging HubSpot. Build and maintain a sales pipeline, create tailored proposals with pre-sales support, meet new-account targets, attend sales events, and support onboarding and internal training.

Provide advanced managed services and escalated service desk support for multiple clients: troubleshoot servers, networks, security, voice, virtualization and endpoints; use monitoring and ticketing tools; escalate and coordinate with vendors and internal teams; produce reports, participate in on-call rotation and travel onsite to client offices.

Serve as a senior Managed Services engineer supporting multiple clients: triage and resolve escalated tickets, manage network/datacenter/security/voice technologies, use monitoring and ticketing tools, coordinate vendors and advanced technician groups, produce service reports, perform on-call rotations and periodic onsite client work, and mentor/assist junior technicians.

Lead and manage an inside sales team to generate qualified outbound leads, coach performance, implement top-of-funnel GTM strategies, leverage CRM and prospecting tools, analyze KPIs, recruit and develop talent, and drive continuous improvement to expand revenue and customer retention.

Lead and develop an inside sales team to generate qualified outbound leads, implement top-of-funnel GTM strategies, track KPIs, recruit and train reps, and collaborate with revenue and ops leaders to drive pipeline and revenue growth.

Lead and manage an inside sales team to generate qualified outbound leads, implement top-of-funnel strategies, coach for performance, use CRM and prospecting tools, analyze KPIs, partner with revenue leadership, and drive process improvements to support revenue growth and retention.