Engages inbound SMB leads through high-volume calls, qualifies prospects, uncovers needs, and books qualified onboarding or sales consultations within 24–48 hours. The role uses AI-enabled sales tools, guided talk tracks, and CRM workflows to manage objections, maintain accurate records, improve meeting quality, and support pipeline growth. The representative collaborates with account executives and onboarding teams while contributing feedback to improve sales processes and AI prompts.