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Directs an inside sales operations team responsible for quoting, customer inquiries, order processing, product information, and request lifecycle management. Oversees policies, procedures, CRM data accuracy, quote follow-up, customer issue escalation, and coordination across sales, operations, logistics, finance, and vendors. Manages process improvements, departmental goals, staffing, training, performance evaluation, and customer experience initiatives.

Leads administrative and office-support functions for a large parts distribution center. Coordinates receiving, inventory, shipping, returns, freight, customer service, vendors, and site leadership. Oversees documentation, SAP/WMS/EDI support, reporting, controls, invoices, budgets, audits, and issue resolution. Manages administrative support staff, improves processes, and ensures accurate, compliant, customer-focused operations across a fast-paced, multi-shift distribution environment.

Manage assigned HVAC product categories, including product strategy, lifecycle management, pricing, portfolio optimization, and new product development. Lead cross-functional initiatives with Engineering, Quality, Operations, Sales, and Marketing; maintain performance reporting and dashboards; support product quality, compliance, launches, customer satisfaction, and corrective actions. Manage project timelines and provide recommendations to senior leadership. The role includes direct people management.

Leads digital procurement and sourcing systems, data governance, master data management, process improvement, and AI/advanced analytics enablement. Owns sourcing technology roadmaps, system integrations, data quality, process standardization, KPI tracking, automation, and change management. Partners with Sourcing, IT, Finance, and Analytics teams to deliver system enhancements, dashboards, supplier insights, and AI-driven decision tools. Serves as product owner and project manager for sourcing initiatives.

Manage sales growth across the New York and New Jersey territory by developing distributor and contractor relationships, prospecting accounts, executing sales strategies, and achieving performance objectives. Conduct hands-on HVAC product demonstrations and technical training in shops, at job sites, and distributor locations. Maintain CRM records, monitor pricing and competition, attend industry events, and travel approximately 50% with overnight travel.

Participates in a hands-on HR internship modeled after Lennox’s full-time HR Leadership Program. Works with HR professionals and business leaders on projects spanning multiple HR disciplines, gains leadership exposure, and develops through workshops, mentorship, and networking. Requires graduate study in HR or an MBA, strong communication, HRIS and Microsoft Office familiarity, collaboration, independence, and geographic mobility. Preferred qualifications include HR or business experience, project leadership interest, analytical ability, and employee-experience focus.

Provides financial analysis and support for budgeting, expense and staffing forecasts, statistical reporting, and operational performance analysis. Supports finance transformation initiatives by improving accounting processes, reporting, data quality, and efficiency. Partners with finance, accounting, and operational teams to resolve reporting and forecasting issues, maintains budget and forecasting systems, and assists with financial research projects.

Performs financial and operational audits across corporate functions, business segments, factories, and distribution operations. Responsibilities include risk assessments, control evaluations, audit testing, workpaper preparation, issue identification, reporting recommendations, and communication with management. May lead audit teams, coordinate with external auditors, review sustainability compliance reporting, use data analytics, and handle special assignments. Travel may reach 20% domestically and internationally.

Supports SAP HCM and UKG Workforce Management systems through maintenance, configuration, troubleshooting, testing, data validation, reporting, documentation, and integration support. Assists with HR, payroll, and IT technology initiatives, monitors data interfaces, investigates technical issues, and contributes to process improvements. The intern gains experience with enterprise HR platforms, system testing, HR data quality, APIs, and workforce technology while collaborating across business and technical teams.

Supports engineers in developing and sustaining HVAC air handler and furnace products. Responsibilities include assisting with design, prototype development, testing, validation, engineering analysis, troubleshooting, test-data analysis, documentation, and quality or manufacturability improvements. The intern collaborates with engineering, quality, manufacturing, and other cross-functional teams while gaining hands-on experience in product engineering and development.