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Leads enterprise IT Change Management governance, reviewing high-risk changes, facilitating CAB meetings, assessing risks, monitoring schedules, and ensuring ITIL, ITGC, audit, and compliance adherence. Administers and optimizes ServiceNow workflows, reporting, controls, and automation. Partners with technology, business, incident, and problem management teams to improve service stability, conducts audits and remediation, delivers executive reporting and training, and mentors stakeholders and specialists.

Provide bilingual (preferred) remote roadside assistance and membership support: dispatch service providers, handle enrolment and benefit inquiries, support Triangle Rewards, and deliver exceptional customer service with flexible evening and weekend availability.

The Category Business Analyst supports Category Business Managers by analyzing product lines and vendor processes to enhance customer satisfaction and improve brand strength.

Support and coach Associate Dealers to execute corporate automotive strategy, drive operational excellence in stores, develop technician training and co-op programs, analyze data for recommendations, manage dealer relationships, and provide in-region operational assistance while ensuring alignment with corporate priorities.