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Conduct quality assurance evaluations, root-cause and data analysis, and progress reporting for a customer service team. Serve as an escalation point and QA subject matter expert, provide process guidance, and support problem prevention and continuous improvement projects. The role requires rotational shift work, proficiency in Malay and English, and the ability to start immediately.

Responds to customer enquiries through inbound calls and email, supports online orders and payment processing, protects confidential customer information, resolves and escalates issues, meets performance standards, and continuously improves the customer support experience. The role requires Cantonese and B2-level English proficiency, strong communication and problem-solving skills, emotional composure, and proficiency with Microsoft Windows and Office.

Moderate Urdu-language social media content and user reports according to community standards. Resolve account and abuse-related inquiries with empathy, accuracy, and speed; enforce platform policies, identify trends, analyze relevant data, recommend workflow improvements, and escalate issues outside company guidelines. The role requires strong communication, critical thinking, customer support ability, B2 English proficiency, and accurate typing skills.

Reviews, classifies, and removes user-generated content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects confidential customer information, and completes ongoing training. The role requires Mandarin and B2-level English proficiency, rotational-shift availability, strong attention to detail, computer literacy, and the ability to handle sensitive or graphic content.

Respond to customer requests through inbound phone and email, assist with online orders and payments, protect confidential information, resolve concerns, escalate priority issues, meet performance standards, and continuously improve the customer support experience while representing the client professionally.

Supports the customer service team by conducting quality assurance evaluations, root-cause and data analysis, progress reporting, process issue escalation, and continuous improvement initiatives. Serves as a quality assurance subject matter expert and provides guidance to help maintain performance standards.

Analyzes potentially fraudulent transactions, monitors assigned accounts for suspicious activity, investigates alerts, reviews red flags, performs KYC checks, gathers case information, and recommends escalation or closure according to AML policies and procedures.

Investigates and manages fraud incidents within a digital bank, records losses, conducts root-cause analysis, improves controls, monitors emerging threats, maintains industry intelligence, supports fraud risk infrastructure, and delivers awareness training to business and support teams.

Manages client accounts across the full sales cycle, from onboarding through renewal. Builds relationships, optimizes account performance, drives revenue growth, and identifies upsell and cross-sell opportunities. Analyzes account data and provides strategic recommendations while using CRM tools and negotiation skills to support client success and sales outcomes.

Responds to customer inquiries through inbound calls and email, supports online orders, processes payments securely, resolves concerns, escalates priority issues, and maintains professional customer service. The role requires meeting performance standards, protecting customer data, collaborating with team members, improving support processes, attending training, and supporting the client’s brand and customer loyalty.