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Leads continuous improvement across Product Engineering by optimizing software delivery flow, quality, predictability, and value realization. Partners with product and engineering leaders to remove organizational impediments, establish flow metrics, assess team maturity, coach Agile practices, facilitate workshops, and support organizational change and scaled Agile adoption.

Own the product vision, roadmap, prioritization, and measurable outcomes for digital products. Lead journey digitization, automation, experimentation, and AI-enabled improvements across client experiences, operations, and technology. Validate opportunities through data, prototypes, and client insight; partner with engineering, design, and operations; manage technical trade-offs; communicate decisions to stakeholders; and ensure compliance with financial services regulations.

Manages regulatory engagement with UK regulators and industry bodies, coordinates FCA consultation responses, monitors emerging regulatory developments, and provides strategic compliance insight. The role prepares executive briefings, supports governance forums, identifies regulatory risks and opportunities, and partners with Compliance, Risk, Legal, Public Affairs, and business teams to shape policy positions and regulatory change responses.

Lead a cross-functional product engineering team to deliver personalised, market-leading digital experiences. Recruit, develop and support engineers, own services (maintenance, security, CI/CD), drive technical delivery, partner with product and business stakeholders, and accelerate Contentful-based headless CMS and personalisation capabilities.

Leads data activation strategy across MarTech, personalization, engagement channels, and customer data pipelines. Manages and coaches a multidisciplinary Data Activation team, prioritizes roadmaps, and partners with Marketing, Product, Engineering, Privacy, Risk, and agencies. Oversees architecture, consent, compliance, vendors, budgets, and cloud data platforms while identifying use cases that improve customer experiences, commercial outcomes, campaign performance, and digital media effectiveness.

Leads the Digital Analytics team, owning measurement strategy, tagging, data governance, dashboards, data products, and advanced analysis across digital and non-digital journeys. Partners with Product, Digital, Marketing, Engineering, Privacy, and Risk to support experimentation, personalisation, optimisation, and compliant measurement. Coaches analysts, promotes self-service analytics, improves data storytelling, and evolves analytics tooling and practices.

Build and run AWS cloud-native full‑stack applications using TypeScript and React. Create automated unit, integration and end‑to‑end tests, maintain CI/CD and IaC, document solutions, support existing applications, participate in cross‑functional Agile teams, perform code reviews, and advocate continuous improvement in quality, security, performance and delivery practices.

Senior compliance leader owning the Compliance policy suite, framework and reporting. Lead regulatory engagement, horizon scanning, control effectiveness assessments, and provide second-line oversight, insights and assurance to executive and board stakeholders while managing a team and driving continuous improvement.

Lead design and delivery of cloud-native integrations, APIs, and data hubs on AWS. Build secure, reusable APIs and data pipelines (dbt, Snowflake), implement Terraform IaC, CI/CD, and automated testing, engage stakeholders, influence architecture, and mentor engineers to ensure production-ready, observable solutions.

Lead HL's regulatory engagement and policy insight activities within the second line of defence. Monitor and interpret UK regulatory developments, coordinate external engagement and consultation responses, produce executive briefings, identify regulatory risks and partner with Compliance, Risk, Legal and Public Affairs to shape strategic responses and influence policy outcomes.