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Drive profitable sales growth by developing execution-focused sales plans, acquiring and retaining key customers, improving account profitability, and identifying upsell and cross-sell opportunities. Represent the business at trade shows and industry events, monitor contract performance and pricing, provide technical product guidance, and share market intelligence to support product portfolio development. The role requires regular travel to customer sites and exhibitions.

Lead commercial operations for Herbert Parkinson, with accountability for revenue growth, profitability, market expansion, customer partnerships, supplier negotiations, product launches, and sales and customer care teams. Develop and execute commercial strategy, establish revenue and margin targets, improve opportunity-to-customer processes, manage supplier terms, and translate John Lewis Partnership plans into actionable business activities. The role is based in Darwen, Lancashire, and requires leadership across complex commercial operations.

Lead the IT team in delivering day-to-day operations and technology projects for Herbert Parkinson. Manage internal and external IT relationships, suppliers, costs, performance, data security, and governance. Research systems and technology improvements, strengthen data foundations and reporting, and support business-wide operational efficiency. Manage team talent, development, goals, and succession while partnering with business and infrastructure teams to deliver IT requirements.

Own the M2M and filled-goods product portfolio from market analysis and pricing through launch, lifecycle management, and product retirement. Identify portfolio opportunities using customer, competitor, and market insights; improve manufacturing efficiency by reducing specification variation; and evaluate suppliers for quality, cost, and reliability. The role also includes leading product pipeline delivery, managing line reports, and driving commercially successful products within a manufacturing environment.

Owns the end-to-end customer journey across enquiries, quotations, orders, fulfillment, and post-sale support. Manages workload allocation, customer support teams, KPIs, SLAs, key accounts, and service performance. Drives scalable processes, continuous improvement, margin protection, and exceptional customer experience while partnering with commercial teams. Oversees talent development, succession planning, and operational delivery across retail and B2B customer portfolios.

Build and maintain product cost models, analyze labor and material costs, protect gross margins, and recommend pricing adjustments. Validate customer quotes, price lists, and promotional pricing. Provide accurate commercial data for Finance, Sales, and Supply Chain teams. Maintain ERP product setups, labor timings, and Bills of Materials, including updates from product or supplier changes. Support product exits and ensure data integrity and business continuity.

Supports end-to-end procurement for raw materials, goods not for resale, and services. Responsibilities include running tenders, evaluating and onboarding suppliers, negotiating commercial terms, mitigating supply chain risks, delivering cost savings, maintaining supplier relationships, ensuring legislative compliance, and using group procurement platforms such as Coupa. The role partners closely with planning, logistics, and internal stakeholders in a manufacturing environment.

Provide administrative support to the Business Support Officer by managing sickness absence processes, updating production timesheets in Workday, coordinating visits and events, booking business travel, supporting partner engagement activities, assisting with careers events, and maintaining accreditation documentation. The role requires strong organization, communication, attention to detail, multitasking, and stakeholder coordination skills.