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The Account Executive will manage client relationships, drive sales, track KPIs, support clients, conduct product demonstrations, and travel for business development.

Manage day-to-day accounts receivable and collections: contact clients by phone and email, send statements, reconcile billing issues with internal teams, and maintain relationship-focused account follow-up in a fully remote, cross-functional finance environment.

Lead and develop a remote calendar operations team, design staffing and scheduling models, audit and improve workflows, track key metrics (transcript delivery, response times, compliance), and act as escalation point while partnering cross-functionally to optimize end-to-end scheduling and vendor relationships.

The Director of Production will lead the production team, optimize transcript production processes, implement policies, and achieve company goals while ensuring high-quality service.