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Provides accurate banking transactions and exceptional customer service in a retail branch. Opens accounts, profiles customers, recommends banking products, processes stop payments and debit card orders, resolves issues, protects customer information, maintains records, makes departmental referrals, supports branch goals, and participates in community events.

Provides accurate financial transactions, opens customer accounts, resolves service issues, safeguards customer information, and identifies cross-selling opportunities. Profiles customers, recommends banking products, processes service requests such as stop payments and debit card orders, refers customers to bank departments, maintains accurate records, supports branch goals, and participates in community events. Requires a high school diploma or GED and customer-focused communication skills.

Investigate and resolve complex potential fraudulent account activity using multiple systems. Make judgment-based decisions, contact customers, monitor fraud/risk software, process affidavits, collaborate with law enforcement, and ensure compliance with BSA, Reg E, Reg CC and MasterCard rules. Provide backup ATM and dispute processing support and respond to inquiries promptly.

Provide prompt, accurate financial transactions and exceptional customer service at a bank branch. Profile customers, open accounts, process stop payments and debit card orders, safeguard customer information, identify cross-sell opportunities, refer to other departments, and support branch goals and community events.

Execute and monitor daily payment operations across ACH, wires, cards, RTP, and checks. Validate payment instructions, investigate exceptions and discrepancies, perform GL balancing and reconciliations, support settlement/posting and month-end close, handle returns/chargebacks, maintain audit-ready documentation, ensure regulatory compliance (NACHA, Reg E, PCI, AML/KYC), monitor fraud, support audits, collaborate with Finance/Treasury/Risk, and help streamline and automate workflows.

Provide exceptional in-branch customer service by opening and maintaining accounts, processing transactions, handling cash, resolving customer inquiries, identifying fraud, and referring customers to appropriate bank services while supporting branch goals and regulatory compliance.

Lead and grow a payments operations team overseeing ACH, wires, cards, RTP, FedNow and emerging rails. Ensure timely processing, settlement, reconciliation, controls, compliance (NACHA, Reg E, AML/KYC). Drive operational improvements, product implementations, reporting, budgeting, and cross-functional partnerships to support payment modernization and reduce risk and friction.

Analyze large structured datasets to identify trends and drivers, build reports and Power BI dashboards, extract and validate data from multiple systems (Snowflake, SQL), define KPIs with stakeholders, recommend actions to improve business performance, automate and improve processes, and support customer and product initiatives.

Originate equipment-based loans by developing relationships with borrowers and intermediaries, underwriting and negotiating loan structures, obtaining credit approval, and managing portfolios including collections and customer service.

Originate and negotiate equipment-based loans by building relationships with borrowers and intermediaries, supporting underwriting through funding, and assisting with portfolio management, collections, and customer service.