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Serves as the first customer contact through phone and email, answering questions about pricing, orders, inventory, and related services. Provides recommendations and solutions, monitors high-priority orders, and collaborates with customers and internal teams. The role requires professional communication, multitasking, attention to detail, analytical problem-solving, and at least one year of customer service experience. Knowledge of printing and paper products and Spanish fluency are preferred.

Provides sales and customer service support by answering calls and chats, processing orders, managing vendor communications, tracking shipments, processing call tags, obtaining invoices, and resolving order concerns. The role requires maintaining vendor relationships, ensuring timely order delivery, and supporting daily customer service and operational activities.

The Industrial Engineer will collaborate on continuous improvement projects using Lean Six Sigma tools to optimize production efficiency, save costs, and ensure quality. Responsibilities include leading projects, developing feasibility studies, and creating standard operating procedures.