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As a Technical Support Engineer at Software AG, you will provide prompt and professional technical support to customers using Adabas and Natural products. Your responsibilities include researching technical issues, improving customer self-service knowledge, setting up technical environments for problem reproduction, and enhancing your skills through training.

The Principal Technical Support Engineer will provide technical support to customers and internal staff, managing escalations, conducting research on technical issues, and improving the knowledgebase. The role requires collaboration with R&D to ensure customer satisfaction and the rebuilding of specialized technical environments to solve complex problems.

The Senior Solutions Architect at Software AG will engage with customers and partners to architect solutions focused on the ARIS product suite. Responsibilities include pre-sales activities, account management, conducting proof of concepts, and providing business-oriented support during the sales cycle.