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The Technical Systems Engineer drives solution strategies in the south-central US, focusing on customer relationships and technical success throughout the sales cycle. This role involves designing solutions, delivering training, and collaborating with account managers to identify opportunities.

Lead change management for enterprise transformation: assess impacts, develop strategies, craft communications, align stakeholders, convert impacts into training needs, measure readiness and adoption, and equip leaders to drive adoption.

Drive territory revenue by identifying new business, expanding accounts, and managing the full sales cycle. Serve as a trusted advisor, build executive relationships, execute strategic account plans, and collaborate cross-functionally to deliver network and low-voltage solutions across assigned Texas markets.

Lead and develop a team of Customer Experience Advocates to resolve complex escalations, monitor performance metrics, drive continuous improvement, and ensure service, quality, and productivity goals are met. Coach staff, implement process improvements, build cross-functional relationships, and support change adoption across customer support operations.

Lead strategy, execution, and lifecycle management for a fiber infrastructure product portfolio. Define roadmaps, launch products, conduct market and VoC analysis, support pricing/forecasting/profitability, and collaborate with sales, engineering, marketing, and operations. Serve as product expert for customer engagement, training, and technical collateral while managing inventory planning and portfolio performance.