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Reviews, validates, matches, and processes AMCAS and Fee Assistance application documents for accuracy and completeness. Resolves transcript and application inquiries, maintains production targets, protects confidential information, and supports quality audits. Collaborates on training materials, lesson plans, job aids, and onboarding feedback. Maintains expert knowledge of application policies, participates in process improvement and system modernization projects, and contributes to user acceptance testing and departmental initiatives.

Leads member engagement programs, governance support, board and committee operations, meetings, conferences, recruitment, onboarding, communications, and related budgeting. Coordinates domestic and international initiatives with executive and physician stakeholders across multiple AAMC programs. Manages membership applications, newsletters, data tracking, expense processes, event logistics, and cross-cluster collaboration while ensuring quality control and updated procedures.

Leads business development, customer engagement, account management, and sales growth for the Career Exploration Services portfolio. Oversees client engagement staff, territory strategies, forecasting, pipeline management, CRM processes, conference outreach, and strategic customer relationships. Drives product adoption, retention, revenue generation, market expansion, and sponsorship opportunities while collaborating with Product, Operations, Marketing, and Analytics teams.

Leads federal government relations and advocacy initiatives involving medical research, public health, higher education, Veterans Affairs, and appropriations. Develops legislative analysis and strategy, advises senior leadership, manages major coalitions, engages Congress and federal agencies, coordinates cross-functional policy efforts, oversees advocacy communications, and mentors staff. The role also leads policy projects, working groups, congressional briefings, and coalition newsletters.