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Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.

Lead and evolve the core platform architecture powering n8n: design scalable distributed execution, persistence and data foundations; define platform interfaces; drive RFCs and migrations; enable and mentor engineering teams; ensure reliability, tenant isolation, and operability across cloud and self-hosted deployments.