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Own end-to-end B2B SaaS renewals for a high-volume Enterprise customer portfolio, including quotes, negotiations, procurement, contracts, signatures, forecasting, and CRM updates. Partner with Customer Success, Finance, Legal, and Sales to manage renewal risk and prevent churn. Build scalable renewal processes, workflows, templates, operating rhythms, and automation for n8n’s Scaled Customer Success segment.

Lead the West Coast Customer Success function for strategic enterprise accounts. Manage and develop CSMs, hire team members, build customer success processes, oversee forecasting and account-health reviews, and drive adoption, retention, and expansion. Maintain executive customer relationships and collaborate with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders to improve customer journeys and scalable operating models.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.

Build and scale sales enablement programs for GTM teams across Sales, Customer Success, and Solutions Engineering. Responsibilities include onboarding, training, certifications, enablement events, internal communications, competency frameworks, and KPI tracking. The role partners with Product, Product Marketing, RevOps, and sales leadership to improve ramp time, sales productivity, pipeline velocity, deal size, and buyer experiences in a technical PLG SaaS environment.

Generate qualified enterprise pipeline through account-based outbound prospecting across email, phone, LinkedIn, and other channels. Research strategic accounts, map stakeholders, develop personalized messaging, conduct early-stage discovery, and partner with Enterprise Account Executives on account strategy. Engage technical and executive buyers around AI and automation while using Salesforce, Outreach, Apollo, AI tools, coaching, and performance data to improve results and build toward an Account Executive role.

Build and own a US mid-market sales territory by creating pipeline through outbound prospecting, managing full-cycle sales, and converting technical buyers. The role involves account mapping, multi-channel outreach, technical evaluations, proof-of-concept management, and closing B2B SaaS deals. The Account Executive will collaborate with Solutions Engineering, Customer Success, marketing, and SDR teams while refining sales processes and meeting activity and pipeline KPIs.

Build and lead a global revenue enablement function: install an enterprise selling methodology (MEDDICC), create PLG-to-enterprise playbooks, compress ramp and onboarding, develop frontline managers, stand up enablement infrastructure and measurement, partner with RevOps/PMM/Product, and grow the team across sales, SDR, CS, and partners.

Build production-grade automation workflows, integrations, custom nodes, and reusable patterns for strategic enterprise deployments. Embed with customers during focused on-site engagements, translate ambiguous business problems into practical technical solutions, and collaborate with Deployment Strategists, Product, and Engineering. Capture customer feedback for product improvements, create internal playbooks, and deliver scalable solutions that customers can operate independently. The role requires frequent travel, strong engineering and integration skills, customer-facing confidence, and sound technical judgment.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Lead and scale the West Coast enterprise sales motion: coach AEs, drive complex deal strategy and execution, run pipeline and forecast reviews, hire and grow the team, and collaborate cross-functionally to refine messaging and remove sales friction.