Leads globally distributed software engineering teams, setting technical strategy, architecture, delivery processes, and engineering standards for AWS-based SaaS products. Partners with Product, Data Analytics, and Customer Success, develops engineering talent, manages vendors, drives continuous improvement, and promotes AI-assisted development practices. The role requires extensive software engineering and executive leadership experience, Ruby on Rails and asynchronous architecture expertise, AWS scalability knowledge, and experience managing remote global teams.

Executive leader responsible for global customer retention, expansion, satisfaction, onboarding, implementation, and lifecycle strategy. Builds and scales customer success and relationship management teams, establishes lifecycle frameworks and governance, partners with Product and Engineering on customer-driven roadmaps, and uses analytics to improve retention, profitability, and growth. Serves as a strategic advisor to enterprise clients and leads cross-functional initiatives supporting long-term account value.