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Provide Level 1 technical support for deployed autonomous manicure robots. Diagnose and resolve hardware, software, networking, and connectivity issues remotely; guide field personnel through troubleshooting; monitor system alerts; document incidents and resolutions; escalate complex problems; maintain knowledge resources; and collaborate with Engineering, Product, Operations, and Field Service teams. The role includes regular Wednesday-Sunday retail-hours coverage.

Create, capture, edit, post, and manage short-form social content across TikTok, Instagram, and Facebook. Measure engagement, iterate on formats, support launches/shoots/events, and partner with Brand and Marketing teams to grow organic presence.

Coordinate physical logistics for retail robot deployments: build and assemble stations, manage inventory across sites and storage, transport equipment (drive U-Haul), support loading dock operations, perform light facilities work and basic repairs using hand and power tools, and maintain documentation of shipments and builds.

As a Principal Embedded Software Engineer, you'll architect and develop embedded systems for an autonomous manicure robot, leading technical design and mentorship of other engineers.

Lead architecture, design, and delivery of real-time embedded software for an autonomous manicure robot. Own C++ core components on Raspberry Pi/Linux, solve system-level hardware/software issues, drive technical roadmap, and mentor engineers to ensure production reliability and performance.