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Lead the support engineering function by building and owning AI agents, automation workflows, classification and knowledge systems to eliminate ticket categories. Run escalations, investigate complex issues across logs and code, hire and coach support engineers, and close feedback loops with product and engineering to continuously reduce manual support work.

Leads Dust’s global Solutions Engineering organization across pre-sales and post-sales. Builds the team, operating model, hiring strategy, career paths, and technical standards while personally supporting strategic enterprise evaluations. Owns technical wins, deployment handoffs, advanced customer adoption, expansion, reusable playbooks, and cross-functional alignment with Sales, Customer Success, AI Deployment, Product, and Engineering. Requires strong expertise in enterprise architecture, integrations, security, governance, AI systems, and customer-facing technical leadership.

Lead Dust’s US customer-success motion as a player-coach, personally managing strategic B2B SaaS accounts while building scalable post-sales processes. Responsibilities include customer segmentation, adoption, renewals, expansion, escalations, success planning, cross-functional coordination, playbook development, team coaching, hiring plans, and partnership with Sales and Product. The role will establish operating rhythms and customer-success practices for a fast-growing AI company.

Own full-cycle recruiting for U.S. go-to-market teams across sales, customer success, solutions engineering, partnerships, and marketing. Build proactive talent pipelines, advise leaders on hiring plans, design recruiting systems and interview processes, and strengthen sourcing workflows using AI. The role requires executive-recruiter judgment, strong GTM networks, stakeholder management, community building, and the ability to challenge hiring priorities while maintaining a high-quality candidate experience.

As a Growth Engineer, you'll develop revenue-driving systems, manage analytics and tracking, and collaborate with marketing teams to enhance user acquisition and conversion.

The Account Executive will drive new business acquisition, manage a sales pipeline, and provide an exceptional customer experience, focusing on building strategic relationships and market expansion.

Generate qualified pipeline through targeted outreach, cold calling, and discovery with technical leaders and founders. Nurture and qualify leads, hand off sales-ready opportunities to AEs and SEs, track pipeline, collaborate with Marketing and GTM Engineers to optimize outbound campaigns, and use Dust agents daily to prospect, qualify, research accounts, and manage workflow.

Create high-quality demo videos, product walkthroughs, and reusable assets that translate Dust's complex capabilities into clear narratives. Partner with Engineering and Design to own demo environments, produce end-to-end content (script to delivery), scale launches, and build production templates and workflows to drive awareness, activation, and growth.