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Serve as the initial contact for HR-related client inquiries (phone, email, chat, service cases), resolving low-complexity payroll, benefits, and HR issues, triaging and escalating complex cases to SMEs, documenting interactions in Salesforce, meeting KPI and customer satisfaction goals, training peers, and supporting continuous process improvement.

Evaluate submitted business for workers compensation pricing by identifying exposures, performing loss analysis, assigning classification codes, and determining pricing. Collaborate with colleagues, present submissions for carrier approval, maintain pricing guidelines, and advise management to approve profitable risks.

Evaluate submitted workers compensation business by identifying exposures, performing loss analysis, assigning classification codes, and determining pricing within authority. Manage risk to approve profitable accounts, present submissions to carriers and Lead WC Pricing Analyst, consult management on pricing guidelines, collaborate across teams, and ensure compliance with policies.

Evaluate and price workers' compensation submissions by analyzing exposures, loss history, and classification codes. Approve profitable business within authority, collaborate with colleagues and carriers, present submissions for carrier approval, provide consultative guidance on pricing guidelines, and maintain compliance with company policies.

Serve as primary contact for a portfolio of PEO clients, delivering payroll/platform/HR support, triaging and escalating issues, ensuring timely resolutions, driving customer satisfaction and retention, and leveraging internal resources to meet client needs.

Sell TriNet's HR solutions to SMBs (5-99 employees) by prospecting, building pipeline, conducting sales meetings with decision-makers, preparing proposals, leveraging partner/referral networks, and meeting quota using Salesforce and other sales tools.

Sell TriNet's full-service HR solutions to SMBs (5-99 employees) by prospecting, building pipeline, managing 3-6 month consultative sales cycles, presenting proposals to decision-makers, leveraging sales tools, achieving quota, and traveling within an assigned territory.

Sell TriNet's HR, payroll, and benefits solutions to SMBs (5-99 employees) by building pipeline, prospecting, qualifying, presenting proposals to decision makers, managing a 3–6 month sales cycle, using CRM and sales tools, meeting quota, and maintaining territory plans and partner relationships.

Support a large SMB client portfolio to drive retention and satisfaction through reactive and some proactive outreach. Serve as a retention expert, manage pricing/contract negotiations, coordinate services with internal partners, deepen C-suite relationships, identify upsell opportunities, and ensure service level improvements.

Provide support to SMB clients to drive satisfaction and retention. Manage a larger book of business with reactive and some proactive outreach, negotiate pricing/contracts, build C-suite relationships, identify service opportunities, and coordinate solutions with Sales, Customer Experience, Pricing Strategy, and Product teams.