As a Senior Customer Success Manager at Appinio, you will manage a portfolio of clients, acting as their primary advisor. Your role involves understanding clients' challenges, conducting workshops, monitoring customer activity, managing subscriptions, and identifying growth opportunities. You will collaborate cross-functionally to enhance the customer experience and ensure long-term satisfaction.

The Senior Customer Success Manager will manage FMCG clients, providing strategic guidance on leveraging customer insights. Responsibilities include relationship management, assessing client needs, conducting workshops, monitoring customer health, and identifying growth opportunities to ensure customer satisfaction and renewal.