Supports clients throughout their subscription by resolving issues, answering helpdesk and live chat queries, driving product engagement, monitoring usage, supporting retention goals, and coordinating with account, product, and technology teams. The role maintains CRM records, gathers customer feedback, schedules meetings, demonstrates product value, and develops outreach strategies to improve client experience and return on investment.

Lead consultancy engagements for Fashion & Sports clients, translating macro and consumer trends into actionable insights. Develop research methodologies, manage client relationships and project teams, deliver qualitative and quantitative forecasts, and expand commercial opportunities while ensuring quality and relevance of work.

Manage a portfolio of strategic North American accounts to drive renewals, expand subscription revenue, and identify consultancy and cross-sell opportunities. Own the full sales cycle, deliver high-impact presentations, negotiate contracts, maintain Salesforce pipeline, and achieve/exceed KPI targets while building senior client relationships.