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The Client Success Director ensures client success by overseeing the adoption and scaling of the banking platform, coordinating delivery and support teams, and managing client relationships for optimal outcomes and satisfaction.

Lead new business sales across AMER for Tier 2-5, regional, and challenger banks. Own prospecting, stakeholder mapping, and pipeline management to exceed software licensing and services targets. Develop market expansion plans, craft high-impact proposals, and coordinate with sales engineering, delivery, and marketing to accelerate deals and build regional brand presence.

The Account Director will drive commercial growth in Latin America by managing client accounts, ensuring renewals, identifying new opportunities, and fostering relationships with key stakeholders. They will collaborate with internal teams to ensure client satisfaction and provide updates on progress while analyzing client usage and forecast metrics to drive revenue.

Consult with banks on Vault-based core banking and payments modernisation across pre-sales and delivery. Design target architectures, migrations, and transition states; present to senior stakeholders, create client collateral, deliver training, and feedback product requirements. Use AI agents to accelerate architectural deliverables.