Designs, deploys, optimizes, and troubleshoots cloud infrastructure for Thought Machine Vault implementations. Works directly with client engineering teams across the full project lifecycle, including infrastructure planning, high availability, disaster recovery, monitoring, security, deployment, and production support. Advises clients during presales, collaborates with product and engineering teams, and provides infrastructure consulting across client, SaaS, and internal environments. Travel to client sites may reach 25% of the time.

The Client Success Director ensures client success by overseeing the adoption and scaling of the banking platform, coordinating delivery and support teams, and managing client relationships for optimal outcomes and satisfaction.