Analyzes, documents, and improves agency business processes through stakeholder interviews, workflow reviews, data analysis, process mapping, Lean Six Sigma methods, and performance measurement. Develops SOPs, requirements, reports, dashboards, recommendations, and executive summaries; facilitates improvement sessions; and supports implementation, change management, project tracking, and sustainment of approved improvements.

Lead advanced statistical modeling and analytics for healthcare/public-sector clients. Define analytical approaches, build and productionize ML models, oversee ETL/ELT pipelines, ensure data governance for sensitive datasets, and translate results for non-technical stakeholders while consulting directly with government clients.