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Reviews and prioritizes risk and compliance cases, gathers evidence, applies enforcement actions, monitors anomalies, processes identity and compliance documents, and communicates with users and contractors. Maintains accurate records, handles escalations, tracks performance metrics, supports account activation, contributes to compliance content and process improvements, and collaborates with Product and Marketplace Supply teams to improve platform integrity and operational scalability.

Designs customized legal service and technology solutions for enterprise clients, managing complex implementations from concept through transition. Advises clients on data integration, case management systems, APIs, and third-party legal technology. Collaborates with sales, product, engineering, operations, and client service teams to drive adoption and revenue. Requires expertise in legal service regulations, two-sided marketplace platforms, technical integrations, advanced problem-solving, and project management for multi-party implementations.

Reviews and prioritizes risk and compliance cases, gathers evidence, applies enforcement actions, and maintains accurate records. Monitors anomalies, processes identity and eligibility documents, conducts compliance outreach, handles escalations, and communicates with contractors and internal teams. Tracks performance metrics, supports account activation and marketplace operations, maintains Help Center content, and contributes to process improvements and compliance projects.

Handles end-to-end legal e-filing, including case initiations, affidavits, motions, dismissals, and related documents. Resolves complex and rejected filings, manages escalations, researches unclear issues, supports sensitive client matters, and reviews errors and filing trends to identify operational risks. The role requires meeting turnaround times while maintaining accuracy, quality, sound judgment, and attention to detail.

Complete and manage legal e-filings throughout the case lifecycle, including initiations, affidavits, motions, and dismissals. Resolve complex or rejected filings, handle escalations and sensitive matters, research unclear issues, and identify operational risks through exception and trend analysis. Maintain accuracy, quality, and turnaround times while managing multiple priorities and deadlines.

Prepare, edit, and review affidavits of service and nonservice for accuracy, completeness, and legal compliance. Conduct quality assurance, ensure adherence to state and federal filing requirements, finalize documents for electronic filing, collaborate with legal teams and process servers, and adapt to changing procedures and technologies.

Own pre-sales solution design and end-to-end implementations for creditors’ rights clients. Map portfolios, workflows, jurisdictions, integrations, pricing, and reporting requirements; coordinate data exchanges, APIs, pilots, QA, go-live, and handoffs. Partner with Sales, Service Delivery, Product, Engineering, Compliance, and vendors while managing timelines and success metrics. Provide expertise on collections litigation, service of process, e-filing, post-judgment workflows, FDCPA, Regulation F, and related compliance requirements.