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Manage enterprise Pacvue clients, provide technical support, resolve escalations, drive account growth, and develop account strategies. Educate users on SaaS features, collaborate on onboarding content and process improvements, document product issues, recreate errors, and share customer feedback with R&D. The role requires expertise in digital and retail media advertising platforms, strong analytical and interpersonal skills, and the ability to operate strategically and tactically in a fast-paced environment.

Manage enterprise customer accounts, providing technical support, platform education, issue resolution, account strategy, and growth planning. Serve as a trusted Pacvue and retail media expert, escalate and document technical issues, collaborate with product and engineering teams, develop onboarding content, and improve internal workflows. The role requires strong digital advertising platform expertise, analytical ability, customer management skills, and familiarity with ecommerce and retail media platforms.

Own the technical execution of lifecycle and demand-generation campaigns in HubSpot and Salesforce, including segmentation, workflows, landing pages, attribution, QA, reporting, and email copy. Analyze funnel performance, identify conversion opportunities, and run A/B or multivariate tests using tools such as VWO. Support sales follow-up, improve campaign scalability, and deliver data-backed recommendations that increase conversion.

Own strategic client relationships for retail media accounts, developing paid search and display strategies, budgets, marketing calendars, performance reports, and growth recommendations. Analyze large datasets and retail media KPIs to identify opportunities, improve advertising effectiveness, and align stakeholders. Present business reviews, support product launches, coordinate with internal teams, and streamline workflows using AI tools. The role requires strong e-commerce, digital marketing, account management, analytical, communication, and presentation skills.

The Senior Display Media Account Manager develops and executes digital media strategies, focusing primarily on Amazon DSP, while fostering client relationships, providing analytics, and driving business growth for clients.

Manage client relationships and support retail media strategies across paid search and display campaigns. Analyze retail media KPIs, category trends, sales, pacing, and competitive performance; prepare reports, budgets, marketing calendars, and growth recommendations. Use Pacvue to manage campaigns and identify opportunities across retailer programs, promotions, product launches, and operational improvements. Collaborate with managers and clients to execute plans, communicate trends, and improve advertising effectiveness, traffic, conversion, revenue, and profitability.

The Director of FP&A leads enterprise financial planning, budgeting, forecasting, modeling, variance analysis, KPI development, and executive decision support. This role partners with senior leadership on strategy, investments, product launches, market expansion, and M&A activity. It oversees multiple FP&A teams, develops financial leaders, establishes planning processes and tools, and presents insights for board-level decisions.

Manage client relationships and develop, execute, and optimize display media strategies, primarily through Amazon DSP. Responsibilities include budget allocation, campaign planning, performance reporting, competitive benchmarking, retail media analysis, product launch planning, and identifying sales opportunities. The role also requires educating clients and internal teams on DSP best practices, presenting strategic recommendations, and aligning advertising programs with broader business objectives.

Lead Helium 10’s customer experience organization and strategy across Customer Success, Support, Managed Services, and Sales. Drive product adoption, retention, renewals, expansion, and customer health through scalable human-led and AI-enabled programs. Build teams, processes, playbooks, and technology systems while partnering with Product and Marketing to improve the end-to-end customer journey. Serve as the voice of the customer, shape company strategy, and develop a high-performing leadership culture.

Own the global B2B demand generation function, including strategy, budget, pipeline, paid media, lifecycle marketing, integrated campaigns, partnerships, and referral programs. Lead managers and individual contributors, establish global methodologies and measurement standards, align regional marketing and sales teams, manage channel performance and attribution, and drive continuous testing to improve lead quality, conversion, and revenue pipeline.