Supports customer success, onboarding, retention, account growth, and strategic business reviews for ecommerce clients. Responsibilities include responding to client concerns, managing incident tickets, analyzing reporting data, preparing presentations, coordinating cross-functional initiatives, maintaining Salesforce documentation, and identifying revenue opportunities. Requires knowledge of ecommerce platforms, API integrations, enterprise reporting, Excel, PowerPoint, and international ecommerce trends.

Own strategic enterprise customer relationships, driving retention, adoption, revenue growth, and satisfaction. Lead onboarding, account planning, executive reviews, expansion opportunities, risk recovery, and cross-functional initiatives. Analyze customer data, provide ecommerce and cross-border commerce guidance, maintain forecasts and account documentation in Salesforce, champion customer feedback, and mentor team members. The role requires strong commercial, analytical, technical, communication, and stakeholder-management skills in a remote enterprise customer success environment.

Lead new business acquisition across US retail, ecommerce, and consumer brands. Own full sales cycle from prospecting to close, build pipeline, design solutions, negotiate contracts, and hand off to delivery. Develop account-based strategies, maintain CRM and forecasts, and represent the company at events and industry channels.