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Own enterprise customer success across implementation, onboarding, adoption, retention, renewals, and expansion. Track customer health and success metrics, lead quarterly business reviews, troubleshoot technical issues with engineering, and translate customer feedback into product improvements. The role requires strong cloud expertise, customer communication, problem-solving, and experience with customer success and ticketing tools.

Prospect into IT and security teams through calls, email, LinkedIn, and multichannel sequences; qualify leads, uncover disaster recovery needs, book meetings for account executives, maintain CRM data, test messaging, and contribute to outbound playbook development.

Lead pre-sales technical engagements for an AWS-focused cloud resiliency platform: scope and run POCs, deliver demos, respond to RFPs and security questionnaires, partner with AEs and AWS/Azure field teams, translate technical gaps to business value, feed product insights to engineering, and help build solutions engineering playbooks while supporting customers through the full sales cycle.

Own Azure product vision and roadmap, lead customer discovery and engineering delivery, ensure feature parity with AWS, enable go-to-market and partner motions, and collaborate with Marketing, Sales, and Customer Success to launch and support Azure-focused offerings.

Lead full enterprise sales cycles focused on Microsoft Azure customers. Build joint GTM plans with Microsoft, generate pipeline via executive prospecting and co-sell, drive Marketplace and Azure consumption opportunities, manage complex multi-stakeholder deals, collaborate with solutions engineering, and maintain CRM and forecast discipline.