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The Customer Success Manager will oversee a portfolio of mid-market customers, ensuring their sustained success by developing customer success plans, tracking progress, consulting to solve problems, and optimizing the use of the Connecteam platform. The role requires strong relational skills, data analysis, and collaboration with various teams.

As an Account Executive at Connecteam, you will manage the full sales cycle for businesses that have signed up for the platform. Your role involves consulting these businesses to convert them into paying customers, providing excellent customer service, and gathering feedback to influence product development. You will leverage your B2B sales experience to achieve monthly quotas and build customer relationships.

The Customer Success Manager oversees Connecteam's mid-market customers, ensuring their success by developing customer success plans, analyzing data for improvements, consulting on goals, and creating use cases. They engage in relationship building and collaborate with teams to optimize customer outcomes.