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Lead high-stakes enterprise implementations and a small team of technical contributors to deliver measurable customer value. Own account strategy, navigate complex stakeholder landscapes, mentor technical ICs, diagnose and course-correct under pressure, and ensure delivery drives real business outcomes. Regular customer travel and a one-month HQ immersion required.

Lead enterprise customer implementations and a small technical team to deliver measurable business value. Own account strategy, navigate complex stakeholder landscapes, mentor technical ICs, resolve high-stakes issues, and ensure successful, value-driven adoption of the platform.

Lead creation and scaling of Customer Success Operations in the US: design PMO and project management standards, build project tracking/reporting and onboarding/learning systems, configure teams and resourcing, surface project status and risks to leadership, provide coaching to priority projects, and monitor team sustainability to manage burnout risk.

Work directly with high-value utility customers to drive adoption, define and validate value/ROI of the Neara platform, embed solutions, deliver trainings, and collaborate with sales and deployment teams to grow platform usage.

The Director of Customer Implementation leads high-stakes enterprise accounts, focusing on account strategy, team leadership, and delivering business value through complex project management and customer success.

Lead customer implementation projects through strategic account management, driving value and mentoring technical teams while navigating complex stakeholder environments.

The Customer Value Architect will engage with clients to drive adoption of the Neara platform, ensuring its value and ROI are clear while supporting customers' strategic objectives and needs.

Generate outbound pipeline and support enterprise sales for a technical B2B SaaS product. Partner with Enterprise AEs across the sales cycle, run discovery, craft value-based messaging, manage multi-stakeholder deals, deliver presentations and RFPs, and translate technical features into measurable business impact.

Embed with strategic utility customers to design and build custom solutions on the Neara platform. Develop features, visualizations, UI, and integrations using the Neara SDK, TypeScript/JavaScript, Java, and Python. Serve as technical architect and advisor, lead training/workshops, and align platform configuration and data integrations with customer systems.

Work closely with strategic utility customers to drive adoption and measurable ROI of the Neara platform. Act as a trusted technical and commercial advisor, embed solutions, define business cases and ROI metrics, run trainings/workshops, identify expansion opportunities, and collaborate with Sales and Deployment to ensure contractual delivery and value realization.