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The Customer Experience Team Lead is responsible for coaching and developing call center employees, ensuring exceptional customer service, monitoring team performance, and providing constructive feedback. They work in a high-pressure environment while maintaining service standards and effectively manage potential issues and team communication.
The IT Auditor II performs IT audits including SOX testing, aiding operational and compliance audits, and developing analysis reporting for internal audit. The role involves risk assessments, analyzing data for deficiencies, documentation, and leading departmental projects while ensuring adherence to laws and regulations.
The FinOps Analyst I will work on funds flow creation, new account setup, and reconciliation of DDA account activity. Responsibilities include managing accounts, analyzing account activity, resolving account issues, and following procedures for account management.
The Sr. Product Marketing Manager will lead the strategy and commercialization of products within the Partner Solutions division. Responsibilities include driving product performance, managing the product lifecycle, developing new functionality, and collaborating with cross-functional teams to meet business objectives.
The Partner Quality Specialist I reviews marketing materials for compliance with guidelines, answers Partner inquiries, submits issues for resolution, facilitates program implementation, trains Partners on marketing submission, builds relationships, and conducts quality reviews while ensuring SLAs and Quality Review scores are met.
As a Senior Product Manager for Commercial Lending, you will lead improvements in lending lifecycle including loan origination and servicing, enhance operational efficiency, ensure compliance, and develop customer-centric solutions while managing product roadmaps and communicating with stakeholders.
The Partner Account Executive develops and oversees enterprise-level support for assigned partners, fostering relationships to enhance growth and retention. This role involves creating strategic account plans, driving business development initiatives, monitoring industry trends, and collaborating with cross-functional teams to ensure partner success, while maintaining clear communication and accountability.
As a Risk Analyst II, you will support the development and oversight of the organization's Risk Management Program. You will conduct complex risk assessments, assist with risk management policies, perform variance trend analysis, and evolve risk reports for various audiences. Additionally, you'll act as a subject matter expert and handle problem management and escalation issues.
As a Data Scientist II, you will develop methods to consolidate and analyze large datasets to generate insights for management. You'll design statistical models, advise on emerging trends, and collaborate with teams to implement strategies effectively.
The Alerts Analyst I is responsible for analyzing customer and transactional activity presented in the bank’s data systems to identify unusual activity involving Pathward accounts and/or services. Responsibilities include analyzing information, evaluating activity, maintaining documentation, taking appropriate actions, and providing outstanding service to customers and internal employees.
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