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Lead and scale an SMB Customer Success team executing a high-velocity, data-driven motion across onboarding, adoption, renewals, and upsells. Hire and coach CSMs, build playbooks and tooling, own retention and expansion KPIs, handle escalations, and translate customer patterns into product and process improvements while carrying a team quota as a player-coach.

Manage a portfolio of ~75 accounts, ensuring onboarding, monitoring health metrics, providing support, and driving renewals and expansions to maximize customer value.

The Senior Software Engineer will build scalable infrastructure, ensure reliability across multiple products, mentor team members, and make foundational technical decisions to drive efficiency.

The Software Engineer will build AI features, work directly with customers, make technical decisions, and mentor teammates. They will focus on driving revenue through AI-driven sales products.

The Staff Software Engineer will build AI features that drive revenue, set technical direction for the team, and mentor senior engineers. The role involves direct collaboration with customers and architectural decision-making.

The role involves building AI features, working closely with customers, making technical decisions, and mentoring team members in a dynamic environment.

The AI Deployment Strategist leads customer deployments, managing projects, configurations, and integrations with sales tools to enhance customer experience and drive successful implementation of AI products.

Develop real-time Voice AI systems, mentor juniors, and collaborate with customers to optimize call intelligence and reduce latency.