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As a Technical Support Manager at Nooks, you will lead the support for the AI Sequencing product, manage a team, ensure KPIs are met, and represent customer feedback. Responsibilities include improving processes, automating tasks, and collaborating with cross-functional teams.

Partner with AEs to own the full technical pre-sales lifecycle for mid-market accounts: discovery, trials, demos, risk mitigation, and deal strategy. Drive technical wins, translate trial signals into product feedback, and help codify SE processes and playbooks.

Lead the development of scalable applications, mentor junior engineers, and collaborate to enhance a sales automation platform.

The Mid-Market Account Executive will manage the sales process, generate leads, close deals, and collaborate across teams to meet revenue goals.

The Senior Software Engineer will build and maintain scalable applications, lead feature design and implementation, mentor junior engineers, and contribute to the technical roadmap.

Sell Nooks' AI-first sales engagement platform to enterprise customers. Own strategic outbound pipeline, lead discovery, close new logo and expansion deals, forecast accurately, and collaborate with SDRs, CS, Marketing, and Product to drive customer outcomes.

Partner with hiring managers to design sourcing strategies, identify and engage technical candidates, manage pipelines and candidate experience, track sourcing metrics, and support scalable recruiting programs and process improvements.

Lead full-cycle recruiting for multiple teams: partner with hiring managers to define roles, source and screen candidates (particularly Business/GTM), manage candidate experience through onboarding, maintain recruiting metrics and talent pipelines, and help build scalable hiring programs. Role is hybrid (3 days/week) in downtown San Francisco.

Manage a portfolio of ~20 mid-market and enterprise accounts to drive adoption, value, renewals, and expansion. Own onboarding, churn prevention, upsell/cross-sell, health metrics, usage analysis, and stakeholder relationships while providing product feedback and occasional technical support.

Founding GTM Engineer in RevOps to design, build, and maintain GTM systems and automations (enrichment, routing, scoring, sequencing, CRM hygiene), implement AI-assisted workflows, build dashboards and analyses, and drive cross-functional adoption and product feedback.