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Provide expert-level support and troubleshooting for advanced broadcast video systems, monitor system integrity and logs, manage incidents to resolution per SLAs, coordinate with engineering teams and customers, validate designs through testing, document procedures, and act as a technical advisor for broadcast projects.

Provide expert-level support and troubleshooting for advanced broadcast video systems, including software-defined video networking, compression, orchestration, and monitoring. Monitor systems, manage incidents to SLA, coordinate with peers and customers, validate designs via testing, document procedures, and act as single point of contact for multiple support cases.

Develop business across the Southwest US, manage end-user and partner relationships, support RFIs and sales cycle activities, become product expert on Evertz solutions, assist regional marketing and tradeshow activities, and provide opportunity reports and sales projections.