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Processes policy changes, endorsements, cancellations, and reinstatements; reviews documentation; maintains accurate policy records; responds to agents, brokers, and internal teams; coordinates with underwriting and claims; prepares servicing reports and correspondence; and ensures compliance with company standards, regulatory requirements, and service-level agreements.

Execute daily accounts receivable activities including payment processing, reconciling agent accounts, researching and resolving discrepancies, communicating with internal and external partners, and supporting process improvements and audits under senior guidance.

Supervises Claims Examiners and oversees claims handling quality, documentation, regulatory compliance, settlement authority, audits, training, coaching, and performance improvement. The role reviews new losses, provides technical direction, supports hiring and development programs, and collaborates across company units to improve claims operations.

Manages client renewals for an existing insurance book of business. Responsibilities include obtaining applications, processing submissions, endorsements, and renewals, reviewing documentation for completeness, coordinating with underwriters and external partners, maintaining accurate records, performing basic risk assessment, and ensuring compliance with underwriting and regulatory requirements.

Manage company equity compensation programs, including stock options, RSUs, vesting, transactions, tax implications, reporting, and regulatory compliance. Maintain equity data integrity and HRIS integrations, oversee vendors and service providers, collaborate with Finance, Legal, and Payroll, prepare SEC and tax disclosures, educate employees, and implement process improvements. Monitor regulatory and market trends and advise on program updates.

Provides high-volume policy servicing and customer support by processing policy changes, endorsements, cancellations, and reinstatements. Reviews documentation, maintains accurate policy records, responds to agents and internal teams, coordinates with underwriting and claims, prepares servicing reports, and ensures compliance with company policies, regulations, and service-level agreements.

Owns GitHub Enterprise administration and governance, Terraform-based infrastructure, CI/CD pipelines, Azure cloud deployment architecture, runner infrastructure, identity integrations, and software supply-chain security. Builds automation using GitHub APIs and scripting, administers Azure DevOps, supports platform incidents, and establishes secure AI-assisted development practices. Collaborates with engineering, security, identity, and business stakeholders while maintaining documentation, runbooks, and onboarding materials.

Software Engineering Intern supporting IT projects across requirements gathering, design, development, testing, deployment, and production support. The intern will learn software development processes, insurance workflows, and corporate operations while developing analytical, technical, communication, leadership, and collaboration skills. This hybrid role is based in Dallas with one office day per week, adjusted around the class schedule.

Leads the full lifecycle servicing of assigned insurance accounts, including submissions, quoting, binding, renewals, endorsements, and documentation. Coordinates internal stakeholders, supports brokers and underwriters, promotes new and renewal business, negotiates coverage terms, evaluates risks and market conditions, and develops coverage recommendations for agents.

Manage wholesale insurance accounts throughout the lifecycle, from submission and marketing through binding, servicing, and renewal. Coordinate brokers, underwriters, carriers, and internal teams; negotiate coverage terms; prepare quotes and recommendations; process policy transactions; issue documentation; support retention and growth; guide support staff; and conduct market research. The role requires strong insurance expertise, analytical ability, communication skills, organization, and independent decision-making.