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Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage loan products. Source and onboard brokers, advise on programs/pricing, train on submission systems, manage pipeline, liaise with operations to ensure timely closings and purchases while ensuring regulatory compliance and high customer service.

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage loan products. Source and approve new brokers, train and advise on company programs and systems, act as liaison across underwriting/processing/closing to ensure timely loan closings and purchases, manage pipeline and CRM, ensure regulatory and company compliance, and provide high-level customer service.

Support Treasury operations by processing and releasing funds, managing bank accounts and signatories, resolving exceptions, producing treasury reports, administering banking system access, handling unclaimed property reporting, liaising with banks and vendors, and participating in process improvement and treasury projects.

Lead teams managing mortgage collateral, document custody, GSE pool certification, repool and investor sale collateral needs, eNote implementation, policies, controls, reporting, vendor relationships, and compliance to ensure document integrity and regulatory adherence.

Process reconveyances and lien satisfactions, audit vesting and collateral documents, coordinate with outside vendors, prepare and file releases, reconcile payoffs, resolve exceptions, and support customer inquiries per company and legal requirements.

Log and open foreclosures, prepare and record notices of default/sale, send documents to parties, clear title defects, monitor third-party data, prepare bidding and sales documentation, process third-party sales, handle borrower and client calls, and review bankruptcies for validity.

Provide technical design, development, administration, and support for the company's Zendesk CRM (Support, Guide, Chat/Messaging, Talk, Explore). Build/configure workflows, triggers, automations, macros, views, and dashboards; implement API and webhook integrations; develop Explore reports; troubleshoot in test environments; follow SDLC and change control; produce documentation and train users; collaborate with business partners and PMO.

Generate and distribute investor and trustee loan-level reports, analyze and reconcile remittances and pool-to-security differences, forecast principal and interest advances, remit funds (prepare wires), track cash/advance activity, maintain reporting systems, review payment history and posting accuracy, ensure compliance with investor servicing agreements and regulatory requirements, and coordinate with servicing departments on investor accounting tasks.

Handle inbound and outbound borrower calls to assess intent to retain property, explain loss mitigation options, review hardship documentation, communicate approvals/denials, route liquidation cases, and coordinate with intake/escalation teams to support foreclosure avoidance and loan workout processes.

Prepare and distribute monthly investor accounting and loan-level remittance reports, forecast principal and interest advances, remit funds via wire transfers, reconcile pool-to-security and remittance discrepancies, validate cross-departmental data, and ensure compliance with servicing and investor agreements.