Serve as primary client liaison managing day-to-day account requests, resolving issues, coordinating internal teams, tracking deliverables, facilitating audits and corrective action plans, organizing client meetings, identifying upsell opportunities, and recommending process improvements to ensure contractual compliance and client satisfaction.

Serve as technical lead for TPA clients to configure the enterprise system, lead implementations, translate business requirements into system and workflow specifications, liaise with internal teams, provide ongoing technical support and training, produce SQL-based reports, participate in upgrades, and report system defects.

Prepare, analyze, and interpret monthly, quarterly, and annual TPA financial reports. Use SQL and Excel to extract and model data, build dashboards and management reporting, support audits, collaborate with IT/data teams, and identify process automation and data-quality improvements to streamline financial reporting.