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Provide functional support for Sage Intacct and related integrations, troubleshooting complex and escalated customer issues through resolution. Responsibilities include ticket triage, SLA management, root-cause analysis, documentation, customer communication, knowledge-base development, process improvement, and coaching support team members. The role also builds customer relationships and collaborates with consulting, sales, and support teams to improve product adoption and service quality.

Lead Sage X3 ERP implementations: gather and document functional requirements, design solutions, perform gap analysis, support testing and acceptance, manage projects, assist sales/pre-sales, and maintain client relationships. Focus on distribution/manufacturing processes, integrations (EDI), and ensuring delivery on time and budget.

Design, demonstrate, and implement Sage X3 ERP solutions for prospects and customers. Perform discovery, create demos and solution designs, lead initial architecture and problem-solving, coordinate cross-functional teams, enforce implementation best practices, produce process and data models, and support sales and consulting managers to meet technical and financial targets.

The Senior Client Sales Executive drives revenue growth, manages a sales pipeline, converts clients, expands existing accounts, and collaborates with teams for success plans and demos.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.