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Provides software technical support through phone, email, and chat; diagnoses application and system issues; collaborates with engineering teams; documents problems; creates knowledge-base content; trains customers; and participates in on-call support. The role includes approximately 5% travel to customer and Dematic locations and involves working with databases, Windows systems, AI technologies, and industrial automation.

Supports semi-complex material handling systems integrating hardware and software. Troubleshoots schematics, PLC logic, controls hardware, and material specifications remotely and at customer locations. Provides customer troubleshooting expertise, recommends productivity and cost improvements, and supports customer satisfaction initiatives. The role requires 20–30% travel, including possible weekends and overtime.

Perform risk assessments and DFMEA for autonomous mobile robots and AGV systems. Define safety functions, performance levels, safety requirements, and product safety frameworks. Maintain compliance documentation for machinery, ANSI, ISO, UL, OSHA, and FCC standards. Support project teams, lead risk assessment workshops, verify hardware-related performance levels using SISTEMA, develop safety documentation and procedures, and recommend improvements based on evolving standards. Occasional travel to customer and KION sites is required.

The Systems Engineer validates sold solutions, participates in engineering and customer discussions, defines system interfaces and specifications, coordinates simulation updates, and plans and executes software acceptance, emulation, integration, throughput, and system acceptance testing. The role also guides system tuning and adjustments while collaborating with geographically distributed teams and customers. Approximately 60% annual travel is required.

Lead and deliver cross-functional strategic programs from concept to value realization. Define objectives, create implementation roadmaps, manage schedules, budgets, risks, governance, stakeholder alignment, change management, and executive reporting. Drive process improvements, benefits realization, and support digital transformation and operational excellence initiatives across the Mods and Upgrades business unit.

Manages a team of project execution engineers delivering material-handling and logistics automation projects. Responsibilities include project performance, budgets, forecasting, staffing, risk management, customer and sales collaboration, hiring, coaching, talent development, compliance, and continuous improvement. The manager ensures quality, schedule, cost, team utilization, and strategic alignment across engineering and other departments.

Develop and execute strategic account plans to grow Lifecycle Solutions & Services. Qualify opportunities, lead cross-functional teams, present ROI-driven solutions, negotiate and close complex multimillion-dollar deals with executives, manage high-revenue opportunities, and maintain customer relationships. Requires up to 50% travel.

Lead large-scale ($100M+) projects from kickoff to close-out, owning customer communication, contract interpretation, schedule and budget control, risk/opportunity management, team/resource management, deliverables (design specs, drawings, test plans), and handover to customer service. Requires frequent travel and close coordination with contract, engineering, planning, and EHS teams.

Lead validation, testing, integration, and acceptance of Dematic material-handling solutions. Produce system specifications, define interfaces, coordinate simulations, run FAT/SIT/emulation/throughput testing, tune systems, and support customer-facing engineering workshops and layout/controls discussions.

Manage engineering projects end-to-end including plans, budgets, tooling, and resources. Coordinate cross-functional teams and external vendors, align customer and technical requirements, run weekly status meetings, drive continuous improvement of PM tools and Lean practices, and ensure compliance with legal and safety standards.