Leads Tier III monitoring, troubleshooting, escalation, and maintenance for national fiber and IP transport networks. Manages routers, switches, optical systems, and multi-vendor environments; performs fault isolation, performance analysis, capacity planning, and optimization. Coordinates incidents with engineering, field teams, and vendors, mentors Tier I/II NOC staff, oversees changes and upgrades, maintains operational documentation, and ensures SLA, availability, and MTTR targets.

Leads the overall HR and people strategy for a growing, remote organization. Partners with the CEO and executive team on workforce planning, organizational design, talent acquisition, leadership development, performance management, culture, employee relations, compensation, benefits, compliance, and HR operations. Oversees HR professionals across business partnering, recruiting, learning and development, and operations while building scalable people practices that support business growth.

Lead and grow an operations team to deliver complex OSP fiber projects end-to-end: vendor selection, permitting, engineering, construction oversight, budgeting, client communications, invoice validation, and process improvements to accelerate delivery and reduce costs.