Lead sales operations and customer experience functions: build sales forecasting and demand planning, design commercial analytics and dashboards, develop quota and commission tracking, create a scalable customer support strategy, manage order fulfillment and escalations, hire and lead a high-performing customer service team, and drive continuous process improvements to meet KPIs.

The Director of Product Management will lead product development and launches, advocate for customers, and guide cross-functional teams in the life sciences industry, focusing on DNA synthesis and market analysis.