Top Tech Jobs & Startup Jobs

Lead and oversee the marketing department to drive revenue, brand, and lead generation. Develop market research, go-to-market plans, and advertising campaigns. Collaborate with sales, product, and services leadership, manage budget and external partners, coach the team, and measure/iterate campaign performance to meet business goals.

Lead and grow the service delivery organization (Managed and Professional Services) with P&L ownership, SLAs and NPS targets, strategy development, tooling/process improvements, executive collaboration, and people leadership to drive profitability, customer satisfaction, and scaled recurring services.

Manage and grow client accounts by building relationships, identifying upsell/cross-sell opportunities, conducting business reviews, managing renewals, tracking account performance in CRM, and coordinating with sales and services teams to ensure successful delivery and high customer satisfaction.

First-line IT support specialist handling ticket triage, troubleshooting, and resolution across client environments. Manages ConnectWise ticketing, communicates status to customers, documents procedures, maintains vendor certifications (Auvik, Cisco, Citrix, Fortinet, HP, Microsoft, RMM, Veeam, VMware), and travels to client sites as needed while meeting SLAs and utilization targets.

Manage and grow client accounts by building relationships, identifying upsell/cross-sell opportunities, handling renewals, conducting business reviews, maintaining CRM pipeline, and coordinating with internal teams to ensure service success and customer satisfaction.

Resolve escalated break/fix support tickets and deliver small projects across routing & switching, data center, wireless, security and collaboration. Provide remote and onsite technical assistance, collaborate with Sales and Service Delivery, maintain documentation, participate in on-call rotation, perform ConnectWise data entry, and travel to client/data center sites (~5%).

First-line IT troubleshooter who responds to client tickets, diagnoses and resolves technical issues, documents troubleshooting steps in ConnectWise, meets SLA and utilization targets, and maintains customer communication. Requires networking and systems administration knowledge, vendor certifications as assigned (Cisco, VMware, Fortinet, etc.), strong customer service, multi-tasking, and occasional travel to client sites.

Manage and grow client accounts for an MSP by building long-term relationships, conducting business reviews, identifying upsell/cross-sell opportunities, managing renewals, tracking account performance in CRM, coordinating with sales and services teams, and ensuring customer satisfaction and retention.