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Own and grow strategic event organizer partnerships, including onboarding, account health, retention, renewals, and expansion. Build partner-specific reports and dashboards, deliver measurable business outcomes, and develop scalable playbooks, segmentation, and health-scoring processes. Collaborate with Product, Data, Sales, and Marketing teams while representing the company at industry events. This hybrid role requires four days per week in the New York City office.

Own strategic event organizer partnerships for a B2B SaaS platform, including onboarding, retention, expansion, account health, reporting, and partner education. Build dashboards and playbooks, identify growth opportunities, represent the company at industry events, and collaborate with Sales, Product, Data, and Marketing. The role requires strong operational, analytical, communication, and relationship-management skills in a fast-paced NYC hybrid environment.

Manage a portfolio of B2B SaaS accounts across onboarding, training, adoption, renewals, upsells, and negotiations. Drive retention, develop ROI-based business cases, manage multiple active workstreams, and build strong customer relationships. Lead proactive meetings, renewal processes, webinars, case studies, and events while traveling to customer sites at least two days per month.

Manage a portfolio of mid-market B2B SaaS accounts across onboarding, adoption, renewals, upsells, and negotiations. Lead training and meeting campaigns, drive retention, demonstrate customer ROI, and recover at-risk accounts. Build customer relationships through site visits, webinars, case studies, and events while coordinating multiple high-priority workstreams in a fast-paced environment.

Manage an enterprise customer portfolio across onboarding, adoption, renewals, upsells, and negotiations. Lead training and meeting campaigns, drive retention, build ROI cases, and manage multiple concurrent workstreams. Strengthen customer relationships through site visits, community programs, webinars, case studies, and events. The role requires proactive account management, creative churn prevention, strong communication, and accountability in a fast-paced B2B SaaS environment.

Manage a portfolio of SMB B2B SaaS accounts across onboarding, training, adoption, renewals, upsells, and negotiations. Drive retention, recover at-risk customers, demonstrate ROI, and build strong customer relationships. Lead meeting campaigns, manage multiple workstreams, travel to customer sites, and contribute to customer community initiatives through webinars, case studies, and events.

Manage a mid-market B2B SaaS customer portfolio across onboarding, training, adoption, renewals, upsells, and negotiations. Drive retention, recover at-risk accounts, demonstrate customer ROI, and coordinate proactive meeting and renewal campaigns. Build customer relationships through in-person visits, webinars, case studies, and events while managing multiple high-priority workstreams in a fast-paced environment.

Own the company-wide financial model, forecasts, hiring scenarios, SaaS metrics, and executive reporting. Prepare board materials, investor presentations, fundraising data rooms, and financial analyses by integrating accounting, revenue operations, pipeline, and bookings data from multiple systems. Partner with the COO and executive team to improve reporting scalability and translate complex financial information into actionable insights.

Manage a portfolio of B2B SaaS accounts across onboarding, adoption, renewals, upsells, and negotiations. Lead training, meeting campaigns, and retention initiatives while demonstrating customer ROI. Build relationships through customer-site visits, webinars, case studies, and events. The role requires managing multiple priorities, resolving at-risk accounts creatively, and collaborating effectively with customers and internal stakeholders. This hybrid position requires working four days weekly from the company’s NYC office.

Own the end-to-end customer journey across web and mobile, improving onboarding, core SaaS workflows, self-service, help-center experiences, and AI interfaces. Partner with engineering, Customer Success, and go-to-market teams to research problems, prototype with AI tools, ship production features, and establish design practices that accelerate product development.