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Lead and develop a collections team managing overpayment receivables (OPR) and cost share collections. Ensure invoices are accurate, defensible, and compliant; oversee communications, payment tracking, reconciliation, and pass-throughs to state. Drive performance through analysis, corrective actions, and process improvements while maintaining clear separation from claims billing and authorization decisions.

Manage and develop the Program Collections team overseeing overpayment receivables (OPR) and cost‑share collections. Ensure invoices are accurate and compliant, lead communications, track and reconcile payments, coordinate pass‑throughs to states, handle garnishments, analyze collection performance, and drive process improvements to reduce errors and disputes.

Lead cross-functional projects end-to-end using PMI-aligned methods; manage charters, schedules, risks, budgets, and stakeholder communication; support new state/contract launches, vendor integrations, training, and continuous improvement of EPMO tools and templates.

The Government Relations Director develops and leads government affairs strategy, influences policymaking, and strengthens relationships with legislative bodies to advance self-directed care programs.

The Government Relations Director will lead government affairs strategy, strengthen relationships with policymakers, and monitor relevant legislation. This role requires strategic advocacy for self-directed care and collaboration with state and federal agencies.

The Government Relations Director leads government affairs strategy, strengthens relationships with policymakers, and advocates for self-directed care policies to enhance service sustainability.

Lead and manage the enrollment team to drive referrals and new participant enrollments. Oversee end-to-end enrollment processes, cultivate stakeholder relationships, train participants and staff on GT tools, troubleshoot issues, improve procedures, support business development, and manage staffing, reporting, and special projects.

Manage an operational unit to support real-time operations, monitor KPIs, improve processes, ensure payroll timeliness, staff development, compliance, reporting, stakeholder liaison, and lead continuous improvement projects.

Provide phone-based support to customers and stakeholders, manage DocuSign and document workflows, enter and maintain records in databases, review timesheets and complete payroll checklists, ensure compliance for audits, and collaborate with the team to resolve rejected timesheets and reduce errors.

The Revenue Cycle Manager oversees revenue performance, leads claims teams, improves reimbursement, reduces denials, and ensures compliance across regions.