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As a Customer Support Specialist, you'll provide phone support to customers self-directing their care, manage documentation, ensure compliance, and collaborate with your team to resolve issues.

The Enrollment Manager drives enrollment strategies, oversees team operations, and ensures a smooth enrollment process while building relationships with stakeholders and providing training support.

The Program Manager oversees operational units, ensuring resource management, customer satisfaction, compliance, and staff development while facilitating continuous improvement and stakeholder communication.

The Enrollment Specialist conducts enrollment processes with consumers and their support circle, ensuring documentation accuracy while adhering to HIPAA compliance and company values.

Lead a team of Enrollment Specialists, ensuring efficient enrollment services, providing training, maintaining communication, and improving operations to support individual care services.

Lead budgeting, forecasting, driver-based financial modeling, and monthly/quarterly reporting. Provide variance analysis, KPI dashboards, and narrative insights. Partner cross-functionally to support state transitions, program performance, pricing, and strategic initiatives while improving FP&A processes, automation, and financial systems to enable scalable, data-driven decision making.

Lead and develop a collections team handling Overpayment Receivables (OPR) and Cost Share collections. Ensure invoices are accurate and compliant, manage communications, track and reconcile payments, coordinate pass-through payments to states, enforce garnishments, analyze performance, and implement process improvements to reduce disputes and outstanding balances.

Conduct face-to-face enrollment with consumers and their support circle, ensure complete and accurate enrollment documents, maintain HIPAA/confidentiality, recommend process improvements, and travel frequently within the community.

Plan and run user research and usability testing across stakeholders, synthesize findings into actionable product recommendations, guide accessibility and design systems, build prototypes, recruit participants, track usability metrics, and communicate insights to influence roadmap, backlog prioritization, and launch readiness.

Conduct user research across stakeholders to inform product strategy and roadmap. Plan and run interviews, surveys, usability tests, and prototypes; build design systems, track usability metrics, synthesize insights, and communicate findings to cross-functional teams to drive product decisions and accessibility.