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Lead establishment of a product management function and strategy, prioritize digital initiatives, align technology investments with business objectives, drive cross-functional delivery, oversee launch and enablement, and partner with the executive team to advance enterprise-wide digital transformation.

Provide bilingual phone-based customer support for self-directed care customers: manage DocuSign and document systems, maintain call logs and compliance records, review timesheets, complete payroll checklists, and collaborate with team to resolve rejected timesheets and reduce errors.

The Revenue Cycle Manager oversees revenue performance, leads claims teams, improves reimbursement, reduces denials, and ensures compliance across regions.

The Human Resources Specialist provides support in employee training, onboarding, document management, and upholds confidentiality while ensuring compliance with policies.

Provide phone-based support to people self-directing care and stakeholders. Tasks include call handling, data entry into databases/call logs, preparing and sending documents via DocuSign/email, managing DocuSign accounts, reviewing timesheets, completing payroll checklists, ensuring compliance for audits, and collaborating with team members to resolve issues and reduce errors.

The Enrollment Manager oversees enrollment strategies and processes, manages a team, builds relationships with case managers, and ensures smooth operations and excellent customer service during enrollment.

The Program Manager manages operational units, develops key performance metrics, evaluates processes, supports business development, and ensures compliance, while also managing staff and resolving customer complaints.

The Claims (Billing) Specialist prepares billing data, submits invoices, manages payments and claims, and ensures compliance with agency guidelines.

The Enrollment Specialist conducts enrollment processes for consumers and their support circles, ensures documentation accuracy, and recommends improvements while maintaining HIPAA compliance.

The Program Manager oversees operations, manages metrics, improves processes, develops staff, and ensures compliance to achieve operational excellence.