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Owns backlog and translates roadmap initiatives into epics, features, user stories, and acceptance criteria. Conducts discovery, validates requirements with UX, analytics, operations, and compliance, and drives prioritization with stakeholders. Supports sprint planning, monitors delivery, mitigates risks, and readies releases while using metrics and feedback to improve the product.

Owns backlog and translates roadmap initiatives into epics, features, user stories, and acceptance criteria. Conducts problem and solution discovery, coordinates cross-functional stakeholders, supports prioritization, facilitates planning and acceptance, monitors delivery, and readies releases while considering operational, customer, and regulatory requirements.

Owns the Data & Analytics product backlog, translates roadmap into epics/features/user stories, conducts discovery, coordinates cross-functional stakeholders, supports prioritization, and ensures delivery, quality, and regulatory alignment from discovery through launch.

Owns the Data & Analytics product backlog, translates roadmap into epics/features/user stories, coordinates cross-functional stakeholders, prioritizes requests, supports delivery and launch readiness, monitors progress and metrics, and ensures solutions meet business, customer, quality, and regulatory needs.

The Enrollment Specialist conducts enrollment processes for consumers and their support circles, ensuring document accuracy and recommending improvements to enhance service experience.

Manage and coach a team of Enrollment Specialists to deliver high-quality enrollment services. Oversee referral intake, scheduling, communication, troubleshooting, training on GT tools, process improvement, staffing and reporting. Provide performance feedback, ensure timely service, assist with DocuSign documentation and support operational projects to improve efficiency.

Manage and develop a collections team handling Overpayment Receivables (OPR) and cost share collections. Ensure invoices are accurate, defensible, and compliant; oversee communications, payment tracking, reconciliation, garnishments, and pass-through payments to states. Analyze trends, drive collection performance, and lead process improvements to reduce errors and disputes.

Support budgeting, forecasting, financial modeling, management reporting, and treasury tasks. Build driver-based models, analyze variances, prepare KPI and board reporting, partner with operations, and improve reporting processes and systems.

Provide phone-based support to individuals self-directing care and stakeholders. Perform data entry, document management, DocuSign administration, payroll timesheet review and posting, compliance checks, inbound/outbound calls, and general administrative tasks across Customer Service, Payroll, or Processing areas.

Lead and govern an enterprise PMO to prioritize and deliver strategic, operational, and technology initiatives. Establish PMO framework, portfolio management, governance, and reporting for executives and board. Enable private-equity value-creation, drive benefits realization, apply Lean/process improvement, build a high-performing PMO team, and own PMO tools, KPIs, and executive decision support.