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Owns backlog and translates roadmap initiatives into epics, features, user stories, and acceptance criteria. Conducts discovery, validates requirements with UX, analytics, operations, and compliance, and drives prioritization with stakeholders. Supports sprint planning, monitors delivery, mitigates risks, and readies releases while using metrics and feedback to improve the product.

The Enrollment Manager leads the enrollment team, develops and implements enrollment plans, cultivates relationships with referrers, and ensures a smooth enrollment process while managing and training staff.

The Enrollment Specialist conducts enrollment processes for consumers and their support circles, ensuring document accuracy and recommending improvements to enhance service experience.

The Instructional Designer develops and maintains training programs, collaborates with stakeholders, designs multimedia content, and measures training effectiveness.

The Enrollment Specialist conducts the enrollment process with consumers and their support networks, ensures document accuracy, and recommends process improvements while maintaining confidentiality.