Provides technical support to end users through ticket management, remote assistance, phone, email, and desk-side visits. Troubleshoots hardware, software, and network issues; deploys and maintains workstations, software, user accounts, permissions, and devices. Manages IT assets, inventory, access requests, endpoint tools, and RingCentral configurations. Participates in on-call support, documents incidents, meets SLA targets, and follows security, privacy, and HIPAA requirements while delivering customer-focused service.

Recruiter develops sourcing strategies, attracts and screens candidates, conducts interviews, coordinates hiring and onboarding, supports offboarding, and builds relationships with external organizations. The role manages applicant tracking, background checks, offers, orientation, employee documentation, exit interviews, and recruiting events while partnering with hiring managers and HR.